Scenario dialoguesClick-to-play wordsLine-by-line audio
商务英语对话练习
覆盖 100 个商务英语场景：每篇不少于 20 句，对话词汇可点击后直接发声，并在单词下方只显示 IPA 和中文含义。
Category
Learning status
Bargaining for a Lower Price
砍价争取更低价格
Ask for a discount and respond to price objections
Requesting a Bulk Discount
大批量采购折扣
Negotiate a discount based on order volume
Negotiating Payment Terms
协商付款条款
Change payment from upfront payment to installment or net terms
Extending a Contract Deadline
延长合同截止日期
Ask for more time before signing a contract
Asking for Free Shipping
要求免运费
Negotiate shipping cost for an order
Handling a Counteroffer
处理还价
Respond to a counteroffer without losing the deal
Renegotiating After a Price Increase
涨价后的重新协商
Discuss a supplier price increase and seek alternatives
Negotiating Service Scope
协商服务范围
Clarify what is included in a service package
Negotiating an Annual Contract
协商年度合同
Discuss pricing, service level and renewal terms
Resolving a Disagreement on Terms
解决条款分歧
Reach agreement on disputed contract terms
Postponing a Meeting
会议延期
Request to postpone a scheduled meeting
Rescheduling a Client Call
重新安排客户电话会议
Find a new time for a client call
Starting a Project Meeting
开始项目会议
Open the meeting and introduce agenda items
Clarifying the Meeting Agenda
确认会议议程
Ask what will be discussed in a meeting
Interrupting Politely in a Meeting
会议中礼貌打断
Interrupt to ask a question or correct a point
Disagreeing Politely
礼貌表达不同意见
Disagree without sounding rude
Summarizing Action Items
总结会议待办事项
Close a meeting with clear next steps
Asking Someone to Speak Up
请对方说话大声一点
Handle audio problems in a meeting
Running Late for a Meeting
会议迟到说明
Apologize for being late and rejoin the discussion
Cancelling a Meeting
取消会议
Cancel a meeting and explain why
Following Up on an Email
跟进邮件
Ask for a reply to a previous email
Requesting Information by Email
邮件索取信息
Ask for details about a product or service
Confirming Receipt of Documents
确认收到文件
Confirm that documents were received
Apologizing for a Late Reply
回复晚了表示歉意
Apologize and continue the conversation professionally
Asking for Clarification
请求澄清
Clarify unclear instructions or data
Leaving a Voicemail
电话留言
Leave a clear business voicemail
Transferring a Call
转接电话
Transfer a caller to the right person
Handling a Missed Call
处理未接电话
Return a missed call and ask how to help
Writing a Gentle Reminder
写一封温和提醒邮件
Remind someone about a pending task
Confirming Meeting Details
确认会议细节
Confirm time, location and participants
Introducing a Product to a Client
向客户介绍产品
Present product features and benefits
Handling a Price Objection
处理价格异议
Respond when a client says the price is too high
Asking About Client Needs
了解客户需求
Ask discovery questions before proposing a solution
Arranging a Product Demo
安排产品演示
Schedule a product demo with a client
Following Up After a Demo
产品演示后跟进
Ask for feedback and next steps after a demo
Closing a Deal
促成交易
Move from discussion to purchase decision
Responding to a Competitor Comparison
回应竞品比较
Explain advantages compared with competitors
Offering a Trial Period
提供试用期
Offer a trial to reduce client hesitation
Renewing a Service Subscription
续订服务订阅
Discuss renewal and continued value
Upselling an Existing Customer
向现有客户升级销售
Recommend a higher-tier plan or add-on service
Handling a Complaint About Late Delivery
处理延迟交付投诉
Apologize and provide a solution for delayed delivery
Requesting a Refund
申请退款
Ask for a refund and explain the reason
Offering a Replacement
提供换货方案
Offer replacement for a defective product
Dealing with an Angry Customer
应对愤怒客户
Calm down a dissatisfied customer
Explaining Company Policy
解释公司政策
Politely explain a policy the customer dislikes
Asking for an Order Number
索要订单号
Collect information needed to solve an issue
Following Up on a Resolved Issue
售后问题解决后跟进
Check whether the customer is satisfied after resolution
Explaining a Technical Problem
解释技术问题
Explain a service outage or system bug
Handling a Warranty Claim
处理保修申请
Discuss whether repair or replacement is covered
Collecting Customer Feedback
收集客户反馈
Ask for feedback after service delivery
Placing an Order
下订单
Place an order and confirm quantity, price and delivery
Checking Stock Availability
确认库存
Ask whether goods are in stock
Confirming Delivery Date
确认交货日期
Confirm when goods will be delivered
Handling a Shipment Delay
处理货运延迟
Explain shipment delay and propose next steps
Changing the Delivery Address
更改送货地址
Request address change before shipment
Discussing Minimum Order Quantity
讨论最小起订量
Ask about MOQ and negotiate smaller order
Reporting Damaged Goods
报告货物损坏
Report damaged goods and request action
Tracking an International Shipment
追踪国际货运
Ask for shipment status and tracking information
Discussing Customs Documents
讨论清关文件
Request documents for customs clearance
Choosing a New Supplier
选择新供应商
Evaluate supplier capability and terms
Following Up on an Unpaid Invoice
跟进未付款发票
Ask politely for payment of overdue invoice
Requesting an Invoice
要求开具发票
Ask supplier to issue invoice
Confirming Payment Received
确认收到付款
Confirm that payment has been received
Discussing a Budget Cut
讨论预算削减
Respond to a reduced budget and prioritize spending
Explaining a Cost Increase
解释成本上涨
Explain why costs have increased
Requesting a Deposit
要求支付定金
Ask for deposit before production starts
Discussing Reimbursement
讨论报销
Ask about expense reimbursement process
Clarifying a Billing Error
澄清账单错误
Point out and resolve an incorrect invoice
Approving a Budget Request
批准预算申请
Request and discuss budget approval
Discussing Return on Investment
讨论投资回报率
Explain whether a campaign or project is worth the cost
Scheduling a Job Interview
安排面试
Arrange interview time and format
Introducing Yourself at Work
职场自我介绍
Introduce role and background to a colleague
Asking for Time Off
请假
Request leave professionally
Discussing Workload
讨论工作量
Explain workload pressure and ask for support
Requesting Training
申请培训
Ask for professional training opportunity
Giving Performance Feedback
给绩效反馈
Give constructive feedback in a review
Discussing a Promotion
讨论晋升
Ask about promotion opportunities
Handling Workplace Conflict
处理职场冲突
Discuss conflict with a colleague professionally
Onboarding a New Employee
新员工入职沟通
Explain onboarding steps and first-week arrangements
Resigning from a Position
提出辞职
Resign politely and discuss handover
Reporting Project Progress
汇报项目进展
Give a project status update
Explaining a Project Delay
解释项目延期
Explain delay and recovery plan
Changing Project Scope
变更项目范围
Discuss scope change and impact
Prioritizing Tasks
确定任务优先级
Decide which task should come first
Assigning Responsibilities
分配职责
Assign tasks clearly
Managing a Risk
管理项目风险
Identify and discuss project risk
Requesting More Resources
申请更多资源
Ask for more people, budget or time
Reviewing a Deliverable
评审交付成果
Give feedback on a submitted deliverable
Preparing for a Product Launch
准备产品发布
Coordinate launch tasks and deadlines
Conducting a Project Retrospective
项目复盘会议
Discuss lessons learned after a project
Booking a Business Trip
预订商务出差
Arrange flights, hotel and schedule
Changing a Flight
更改航班
Change travel plan due to schedule changes
Checking In at a Hotel
酒店入住
Check in and ask about business facilities
Meeting a Client at the Airport
机场接待客户
Greet client and arrange transportation
Discussing Travel Expenses
讨论差旅费用
Ask about travel expense policy
Handling a Lost Luggage Problem
处理行李丢失
Report missing luggage during business travel
Introducing Your Company at an Event
活动中介绍公司
Introduce company briefly at a networking event
Exchanging Business Cards
交换名片
Start a professional connection
Making Small Talk with a Client
和客户寒暄
Build rapport before business discussion
Following Up After a Networking Event
活动后跟进联系
Send follow-up message after meeting someone