Topic 005 Negotiation A2

Asking for Free Shipping

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要求免运费

Negotiate shipping cost for an order

Customer ↔ Supplier
Customer 01

We are ready to confirm the order, but I have one question about delivery.

Supplier 02

Sure. What would you like to check?

Customer 03

Could you include shipping in the price?

Supplier 04

Shipping is not included in the current offer.

Customer 05

I understand, but the extra logistics cost pushes us over budget.

Supplier 06

The delivery address is outside our regular service area, so the cost is higher.

Customer 07

If we confirm the purchase today, could you make an exception?

Supplier 08

For a small order, free shipping is difficult.

Customer 09

This first order is small, but we expect repeat orders every month.

Supplier 10

That makes the account more attractive for us.

Customer 11

We are comparing suppliers, and free delivery would help us choose you.

Supplier 12

I can offer a small discount, but waiving shipping needs approval.

Customer 13

A discount helps, but free shipping would solve the budget issue directly.

Supplier 14

Let me check the logistics charge with my manager.

Customer 15

Thank you. We can also accept standard delivery instead of express delivery.

Supplier 16

That helps reduce the cost. In that case, we can waive the fee for this order.

Customer 17

Great. Please show the shipping fee as waived on the invoice.

Supplier 18

I will add a note that delivery is included in the final price.

Customer 19

That will make the approval process much easier.

Supplier 20

Good. Once you approve the invoice, we can arrange delivery.

Customer 21

Please send the updated offer today, and we will confirm the order.

Supplier 22

I will send it shortly. Thank you for choosing us as your supplier.

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