Topic 008 Negotiation B1

Negotiating Service Scope

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协商服务范围

Clarify what is included in a service package

Client ↔ Consultant
Client 01

Thanks for making time to talk about negotiating Service Scope today.

Consultant 02

Of course. I understand we need to clarify what is included in a service package.

Client 03

Is this included in the scope?

Consultant 04

Yes, let us look at commercial terms and keep the conversation practical.

Client 05

From our side, the main concern is price, value, and approval timing.

Consultant 06

That makes sense, and I also need to consider our internal policy and approval process.

Client 07

That would be an additional service.

Consultant 08

I appreciate the direct explanation. Could you share what outcome would work best for you?

Client 09

Ideally, we would like a clear plan with the right price and a realistic schedule.

Consultant 10

We can review the budget and check whether the current order still meets your needs.

Client 11

That would help. Our team wants to avoid confusion later in the project or account.

Consultant 12

Understood. I can prepare a revised proposal and include the key points in writing.

Client 13

Let us define the deliverables clearly.

Consultant 14

That is reasonable. I may need to confirm the details with my manager before we commit.

Client 15

No problem. If you can confirm the timing, I can update our team this afternoon.

Consultant 16

I will also check the proposal details so the message is accurate.

Client 17

Good. The most important thing is that the customer, client, or department receives a clear response.

Consultant 18

Agreed. Clear communication will protect the relationship and reduce risk.

Client 19

Could you send the update by the end of the day if possible?

Consultant 20

Yes. I will send a summary with the agreement points and any open questions.

Client 21

Thank you. That gives us a practical way to move forward.

Consultant 22

You're welcome. I am glad we found a workable agreement for both sides.

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