Topic 032 Sales B1

Handling a Price Objection

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处理价格异议

Respond when a client says the price is too high

Sales Representative Buyer
Sales Representative 01

Thanks for making time to talk about handling a Price Objection today.

Buyer 02

Of course. I understand we need to respond when a client says the price is too high.

Sales Representative 03

I understand your concern.

Buyer 04

Yes, let us look at the sales opportunity and keep the conversation practical.

Sales Representative 05

From our side, the main concern is the customer need, value, and proposal.

Buyer 06

That makes sense, and I also need to consider our internal policy and approval process.

Sales Representative 07

The price reflectsa tailored offer.

Buyer 08

I appreciate the direct explanation. Could you share what outcome would work best for you?

Sales Representative 09

Ideally, we would like a clear plan with the right customer and a realistic schedule.

Buyer 10

We can review the product and check whether the current proposal still meets your needs.

Sales Representative 11

That would help. Our team wants to avoid confusion later in the project or account.

Buyer 12

Understood. I can prepare a tailored offer and include the key points in writing.

Sales Representative 13

We can offer a flexible package.

Buyer 14

That is reasonable. I may need to confirm the details with my manager before we commit.

Sales Representative 15

No problem. If you can confirm the timing, I can update our team this afternoon.

Buyer 16

I will also check the discount details so the message is accurate.

Sales Representative 17

Good. The most important thing is that the customer, client, or department receives a clear response.

Buyer 18

Agreed. Clear communication will protect the relationship and reduce risk.

Sales Representative 19

Could you send the update by the end of the day if possible?

Buyer 20

Yes. I will send a summary with the contract points and any open questions.

Sales Representative 21

Thank you. That gives us a practical way to move forward.

Buyer 22

You're welcome. I am glad we found a confident next step with the customer.

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