Thanks for making time to talk about explaining Company Policy today.
Topic 045
Customer Service
B1
Explaining Company Policy
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解释公司政策
Politely explain a policy the customer dislikes
Service Agent
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Customer
Of course. I understand we need to politely explain a policy the customer dislikes.
According to our policya service update.
Yes, let us look at the service issue and keep the conversation practical.
From our side, the main concern is the customer experience and the right solution.
That makes sense, and I also need to consider our internal policy and approval process.
I understand this is inconvenient.
I appreciate the direct explanation. Could you share what outcome would work best for you?
Ideally, we would like a clear plan with the right customer and a realistic schedule.
We can review the issue and check whether the current service still meets your needs.
That would help. Our team wants to avoid confusion later in the project or account.
Understood. I can prepare a service update and include the key points in writing.
Here is what we can do.
That is reasonable. I may need to confirm the details with my manager before we commit.
No problem. If you can confirm the timing, I can update our team this afternoon.
I will also check the delivery details so the message is accurate.
Good. The most important thing is that the customer, client, or department receives a clear response.
Agreed. Clear communication will protect the relationship and reduce risk.
Could you send the update by the end of the day if possible?
Yes. I will send a summary with the refund points and any open questions.
Thank you. That gives us a practical way to move forward.
You're welcome. I am glad we found a clear resolution for the customer.
Useful Expressions
Expressions used in this dialogue
- According to our policya service update. “解释公司政策”场景中的常用表达。
- I understand this is inconvenient. “解释公司政策”场景中的常用表达。
- Here is what we can do. “解释公司政策”场景中的常用表达。