Topic 061 Finance and Payment B1

Following Up on an Unpaid Invoice

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Ask politely for payment of overdue invoice

Accountant ↔ Client
Accountant 01

Thanks for making time to talk about following Up on an Unpaid Invoice today.

Client 02

Of course. I understand we need to ask politely for payment of overdue invoice.

Accountant 03

Our records show that the invoice is overdue.

Client 04

Yes, let us look at the finance request and keep the conversation practical.

Accountant 05

From our side, the main concern is payment timing, invoice details, and approval.

Client 06

That makes sense, and I also need to consider our internal policy and approval process.

Accountant 07

Could you confirm the payment status?

Client 08

I appreciate the direct explanation. Could you share what outcome would work best for you?

Accountant 09

Ideally, we would like a clear plan with the right invoice and a realistic schedule.

Client 10

We can review the payment and check whether the current budget still meets your needs.

Accountant 11

That would help. Our team wants to avoid confusion later in the project or account.

Client 12

Understood. I can prepare a corrected finance record and include the key points in writing.

Accountant 13

Please arrange payment at your earliest convenience.

Client 14

That is reasonable. I may need to confirm the details with my manager before we commit.

Accountant 15

No problem. If you can confirm the timing, I can update our team this afternoon.

Client 16

I will also check the finance details so the message is accurate.

Accountant 17

Good. The most important thing is that the customer, client, or department receives a clear response.

Client 18

Agreed. Clear communication will protect the relationship and reduce risk.

Accountant 19

Could you send the update by the end of the day if possible?

Client 20

Yes. I will send a summary with the account points and any open questions.

Accountant 21

Thank you. That gives us a practical way to move forward.

Client 22

You're welcome. I am glad we found a payment plan everyone can track.

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